Welcome to orchardcards.co.uk

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Terms & Conditions

Standard Parcel Delivery (UK only) - £3.49

 

Most UK orders will be sent by Royal Mail First Class.  However we reserve the right to make alternative delivery arrangements if we see fit, and you (or someone at your address) may be required to sign for receipt.  If no-one is in when delivery is attempted by alternative methods, a card will be left.  Please telephone the number on the card and arrange redelivery at a time to suit.

 

Mail posted to UK addresses using the Royal Mail First Class service often arrives one working day after dispatch. However, if you wish to be absolutely safe, please allow at least one week for delivery during busy periods (e.g. the pre-Christmas period) especially if you are ordered large items such as advent calendars, which we find are usually slower to arrive.

 

Please wait at least 14 days for delivery after the date of our confirmation-of-dispatch email (as per the terms of the Royal Mail First Class service) before contacting us to report that your order has failed to arrive.

 

Express Parcel Delivery (UK only) - £7.49

 

For orders received before 3pm, we will dispatch on the same working day(Monday to Friday).

 

If you opt for Express Delivery, your order will be delivered before 9pm on the next working day (by Courier, or by Royal Mail Special Delivery). 

 

You (or someone at your address) will be required to sign for receipt.  If no-one is available to take delivery, then a card will be left.  Please follow the instructions to arrange re-delivery.

 

Please note that we are unable to provide Express Delivery to the BFPO and certain addresses in Northern Ireland, offshore islands of the UK and remote areas of the Scottish Highlands.  If you have opted for Express delivery to one of these areas, we will automatically downgrade your order to "Standard Delivery" and refund the appropriate amount to your payment card.

 

VAT

 

All prices shown on this website included VAT at the standard rate (if applicable).  Our VAT registration number is 872 0784 09.

 

If you live in the Channel Isles or are a diplomat or FCO staff working abroad and wish to export our goods via FCO diplomatic channels, we can refund the VAT on your order.  If the former, please email us to request the refund.  If the latter, please arrange for your embassy to authorize, date and stamp our invoice as "received", and return it to us within 3 months of your order, and we will refund the VAT to your payment card.

 

Payment

 

Payment must be received in full before the order will be dispatched.  We accept payment in Pounds Sterling only, by credit or debit card (but not American Express or Diners), Paypal or cleared personal cheque.

 

Confirmation of orders

 

We will send you an email to confirm receipt of your order following the successful authorisation of your payment card or Paypal transaction.  We will send a further email to confirm dispatch of your order in due course.

 

If you do not appear to receive these automatic emails, please check your “spam” filter in case they have been mistakenly identified as junk mail.  If you are still unable to find them, please contact us to enquire about the status of your order.

  

Cancellation of orders

 

You have the right to cancel your order at any time up to seven working days starting the day after delivery.  If you change your mind about an order after it has been dispatched, please return it to us in the original protective envelope (or other packaging) and we will refund the cost (and postage where applicable) of all items received in pristine condition.  You (the customer) are responsible for return postage costs.

 

Website privacy & information security policy

 

In order to provide the services and products available through the website, we will hold certain personal information relating to you (as provided by you during the registration process).  We have obligations in relation to your personal information under the Data Protection Act 1998.

 

By providing personal information, you agree that we may use this information for the operation of the website and the provision of the services and the products to you.

 

Where you provide information about other people (for example their name, date of birth or address) you also confirm that you have the consent of these people to provide us with that information.

 

Any personal information that we collect from you will be used solely for the purposes of operating the website and providing the services and products to you.   We will not disclose your information to any outside organisation except as part of the operation of the website and/or the provision of the services and products to you, or where we are legally obliged to do so.

 

The personal information that you provide will be securely stored within the website.  Should you provide personal information over the phone, any temporary notes made on paper will be shredded as quickly as possible.

 

The accuracy of your personal information is dependant upon the accuracy of the information that you provide. We will not verify personal information provided by you and we shall not be responsible for errors or problems that arise as a result of inaccurate information submitted by you.

 

We reserve the right from time to time to notify you (via email and post) of other products and services. You will be given the opportunity to opt-out at the time of mailing if you do not wish to receive further information notices.

 

Limitation of liability

 

Orchard Cards Ltd, its officers, directors, employees, shareholders or agents and any other party involved in creating and maintaining the website hereby exclude all and any liability and responsibility for any amount or kind of loss or damage incurred by:

 

- Interruption of the operation of the business including, but not limited to, website downtime, postal strikes, Acts of God etc.

- Viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the website.

 

- Your downloading of any material from the website or any websites linked to the website.

 

- Offence caused by or mistakes made in your message, where you have asked us to send an item directly to a third-party recipient.  We will copy your message exactly as entered by you during the “checkout” process and will not correct any mistakes in the message or recipient address that you may have made.

 

- Failure of the Royal Mail or other delivery companies to deliver your order, or for damage suffered during the delivery process.

 

Nothing in these Terms shall exclude or limit our liability for any liability which cannot be excluded or limited under applicable law.

 

In no event shall our total aggregate liability to you for all and any damages and/or losses exceed the amount paid by you, if any, for accessing the website, purchasing and/or enjoying our products or using the services provided via the website.

 

Disclaimers

 

Whilst we shall endeavour to ensure that the information and images on the website are true and correct, we do not warrant the accuracy and completeness of the material on the website.

 

We may make changes to the material on the website, or to the services, the products and/or the prices described in the website, at any time and without notice. The material on the website may be out of date, and we make no commitment to update such material.

 

Governing Law and Jurisdiction

 

The Terms above shall be governed by and construed in accordance with English law and disputes arising in connection with our business shall be subject to the exclusive jurisdiction of the English courts.

 

Any reference in the Terms above to “we” or “us” or “our” is a reference to the company (Orchard Cards Ltd) and any reference to “you” or “your” is a reference to any user of the website and, where relevant, the recipient of any product or service from the website.   Any reference to the “website” shall refer to www.traditionaladventcalendars.co.uk.

 

Last update 09 September 2016